Frequently Asked Questions
Do you service my area
We service Houston and several surrounding area like Katy, Pearland, Sugarland, The Woodlands, Bellaire, The Heights, and Pasadena. Click here to view a map of our service area.
How far in advance do I need to book my cleaning?
Sometimes we are able to take same day bookings, but to be on the safe side try and book your cleaning at least 24 hours in advance.
How many cleaners will come?
We will send one or two cleaners for nearly all jobs. While we can send more cleaners for exceptionally large homes, we have found that sending more than two cleaners is redundant and inefficient in most circumstances. We equip each of our cleaners with full cleaning kits and vacuums so you won’t need to supply a thing.
Can I cancel or reschedule my cleaning?
We will happily accommodate your cancellation or reschedule any time up to 24 hours before your scheduled appointment. So if you need to cancel or reschedule please do within 24 hours of your appointment. If you cancel later than 24 hours, you will incur a $75.00 cancellation fee or if we arrive to your property and can not access it you will incur a $100 cancellation fee. Part of this fee goes to our cleaners to compensate them for not getting paid that day.
How can I request an invoice?
You can request an invoice by sending us an email with your appointment information to email@example.com.
How can I book a cleaning?
Just click the link at the top of this page to book a cleaning online in 60 seconds. If you’d prefer to book over the phone, please call (832) 510-4165 to speak with a support representative.
Can I book a cleaning for the weekend?
Sure, we service Monday – Saturday
When I book an appointment will I receive a confirmation?
Yes, you will receive a confirmation email with a summary of your appointment details. You will also receive a reminder email as your appointment approaches.
What is included in a move-in / out clean?
A move out cleaning includes all of the items in a deep cleaning plus the inside of all cabinets and drawers, inside the refrigerator, oven, and pretty much all of the surfaces in the home. See detailed list sofreshmaids.com/checklist
What should I expect?
Your cleaning professionals will arrive within the 1 hour arrival window you booked, and they will deliver a thorough cleaning. Your card on file will be charged at the end of day after the job is complete.
What should I do with my pets?
We make sure that all of our cleaners are pet lovers! However, we do require that all dogs are secured away so that we can spend out time cleaning instead of being distracted :). We will charge a lockout fee if we arrive to a home with pets loose and no pet parents present.
Do I need to be home for my appointment?
Nope! If you need to be out and about that day, don’t worry. Just be sure to provide specific entry instructions to avoid a lock-out fee.
When can I expect my cleaning professionals to arrive?
We ask that So Fresh Maids arrive in your appointment window. Cleaning homes can be unpredictable. On the occasion your cleaning professional is running late, we will call you to notify you and talk about options.
When will I be charged?
Payment is collected for appointments only after a service has been successfully rendered. Final appointment costs will be automatically billed to the credit card on file. Typically, this takes place within 24 hours of the completed appointment.
Do you bring your own cleaning supplies and equipment?
All So Fresh Maids come equipped with their own cleaning supplies and equipment made. If you have specific cleaners that you prefer to use on precious surfaces such as counter tops or floors just leave them out for your cleaner and they’ll substitute our normal products for yours.
What if I don’t want my entire home cleaned?
The neighborhood and number of bedrooms and bathrooms in your home gives us an idea of how large your home is overall, meaning that our pricing takes into account how long it will take to clean your entire home. If you would like to customize the cleaning to certain areas in your home we offer Partial hourly cleanings so that you can have your home cleaned exactly how you want it.
What forms of payment do you accept?
We accept credit and debit cards, Simply click on the link at the top of this page to book a cleaning online in 60 seconds. Booking online at So Fresh Maids is safe and secure.
What is your 100% satisfaction guarantee?
Our mission is to make you happy! If you are not completely satisfied with your cleaning, please Contact Us within 24 hours of your service and we will return to fix any errors. Not only will we fix any errors, but we will crawl every square inch of your home to make sure that everything (even if you didn’t notice it) is 100% up to yours and our standards!
Can I trust your cleaning professionals in my home?
Yes! All of our maids are thoroughly bonded and insured to $2,000,000. Our professionals undergo a rigorous screening and verification process in accordance with local, state, and federal laws – as well as in-person assessments. To ensure a consistently high-quality performance, our partners are also evaluated on an ongoing basis. Be assured, you’re in good hands!
What happens if something goes wrong during my appointment?
We do understand that accidents can happen, and in the rare and unlikely event of an incident, our team is here to support you. Please call (832) 510-4165 and we will assist with finding a resolution. For ultimate protection and peace of mind, we recommend securing or removing any valuable or personal items prior to your appointment. Please be advised that our policy does not cover theft or missing items.
Do your cleaning professionals undergo background checks?
Yes! All cleaning professionals are screened using a rigorous background check service provided by Checkr.
Is my billing information secured online?
Yes! Rest assured, all payments are processed through Stripe, a third party service provider. Stripe is a secure, SSL-encrypted, PCI-compliant system.
Why do you need my credit card information?
Billing information is required to hold a reservation. Your credit card will be pre-authorized when you book an appointment, but you will not be charged until we have confirmed the appointment is completed. We do not accept cash and check payments.